Return Policy
At Blue Ripple Gardens, we take pride in delivering high-quality nursery supplies, and we stand behind the accuracy of each shipment. To ensure satisfaction and streamline business operations, our return policy is as follows:
Incorrect Shipments
- Eligibility: Returns are accepted only in the case of an incorrect shipment. This includes instances where an incorrect item(s) was shipped or the order quantities do not match what was received.
- Return Timeline: If you receive an incorrect shipment, please contact our customer service team within 3 business days of receipt to report the issue.
- Return Process:
- Contact customer service: Call us at 1-888-269-3385 or email at orders@blueripplegardens.com. Include your order number and details about the discrepancy.
- Evaluation: We will review the information you provide and may request photos or additional details.
- Resolution:
- If the error is verified, we will arrange for the incorrect items to be picked up and will either:
- Ship the correct items promptly.
- Issue a credit to your account, upon the safe return of incorrect items to our warehouse.
Freight Carrier Damage
- Timeline: Report any damage to your shipment within 1 business day of receipt. Timely notification is critical for us to file a claim with the freight carrier.
- Bill of Lading Requirements: For shipments arriving via truck with a Bill of Lading, please follow these steps:
- Inspect before signing: Thoroughly inspect your shipment before signing the Bill of Lading.
- Note damages: Clearly note any damages or discrepancies on the Bill of Lading before signing.
- Take pictures: Photograph all damages.
- Failure to document damages on the Bill of Lading could limit our ability to file a claim with the freight carrier and thereby limit our ability to issue refunds.
Conditions
- To be eligible for a return in the case of an incorrect shipment, the items must be unused and in their original packaging.
- Returns for reasons other than a shipping error or freight damage cannot be accepted.
Our Commitment to Accuracy and Quality
We understand the importance of receiving your items promptly and in excellent condition. Our team carefully packages all shipments, but on occasion, damages can occur during transit. Your cooperation in documenting these situations is vital.
Contact Information
If you have questions about our return policy or to report damages, please contact us:
- Phone: 1-888-269-3385
- Email: orders@blueripplegardens.com
Thank you for your understanding.